Privacy Policy

Last updated: October 21, 2026

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Rapid Response Restoration, LLC ("Rapid Response," "we," "us") provides water damage restoration, sewage cleanup and mold remediation in the Raleigh–Durham area of North Carolina. This policy explains what information we collect when you visit rapidresponsenc.com, call or text us, or use our services, and how we use it.

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Information we collect

• Contact details you give us: name, phone number, email address, and the address of the property.

• Job information: what happened, photos, moisture readings, measurements, estimates, signed forms and payment records.

• Calls and texts: when you call our main number, your call may be answered by our virtual assistant and recorded and transcribed so we can schedule your visit and keep an accurate record. Text messages you send us are kept with your job.

• Website use: basic technical information our website host collects, such as browser type and pages visited.

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How we use it

To respond to you, schedule and perform our work, send estimates, invoices and payment links, keep you updated about your job, ask for feedback or a review, keep business and accounting records, and meet legal obligations.

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Text messages (SMS)

• We text you only about your request or job: appointment confirmations and reminders, technician arrival updates, job updates, estimates and payment links, and a review request after the job.

• You agree to receive these texts when you give us your mobile number and ask us to text you, for example when you call us or tell our technician.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Message frequency varies. Message and data rates may apply. Reply STOP to stop texts and HELP for help. See our Text Messaging Terms.

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How we share information

We do not sell your personal information. We share it only with service providers who help us run our business, under their own privacy terms. These include our phone and texting provider, our scheduling and customer-records systems, our e-signature, accounting and payment services, and our website host. We also share it when the law requires, or with your permission (for example, documents you ask us to send to your insurance adjuster). Plumbers who refer you to us may be told the status of the job they referred.

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How long we keep it

We keep job and accounting records as long as needed for our business, warranty, insurance and legal obligations.

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Your choices

You can ask to see, correct or delete your information, or stop texts or emails, by contacting us below. Some records must be kept for legal or accounting reasons.

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Security

We use access controls and encrypted connections to protect your information. No system is perfectly secure.

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Children

Our services are for adults. We do not knowingly collect information from children under 13.

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Contact us

Rapid Response Restoration, LLC
Phone or text: (984) 205-8004
Email: service@rapidresponsenc.com

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We may update this policy; the date above shows the latest version.